ISO 10002:2018 – Customer Satisfaction and Complaints Handling
About this Certification
ISO 10002:2018 – Customer Satisfaction and Complaints Handling ISO 10002:2018 is an international standard that provides guidelines for establishing an effective customer complaints-handling process. It helps organizations manage complaints consistently, fairly, and efficiently to improve customer satisfaction and service quality. Key Benefits Enhances customer satisfaction and trust. Ensures complaints are handled promptly and fairly. Identifies opportunities for continual improvement. Improves service quality and organizational performance. Core Principles Accessibility Responsiveness Objectivity Confidentiality Accountability Continual Improvement In Healthcare ISO 10002 helps healthcare organizations establish a transparent patient feedback and complaints process, enabling timely resolution of concerns, improved patient experience, and continuous enhancement of healthcare services.
